This Team Lead role is to oversee a local regional support team on day-to-day basis including rota planning & lead L2/L3 application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through enhancements and performance tuning is also required.

Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support.

Strong business knowledge is required for working with business teams during investigations.

They need to be subject matter experts in the underlying technologies used by the applications. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications.

Must be self-motivating with the ability to prioritize workload amongst the team.

Key Responsibilities

Support of the LSEG Post Trade / London Clearing House (LCH) applications related to SwapAgent

Support of a critical element of the London financial infrastructure.

Resolve Incidents and Problems Monitor ServiceNow for Incidents and ProblemsAnalyze problems and decide on suitable resolutionsApply resolutions following the LCH Change Management procedureReport status to relevant business and IT teamsRecord progress of incident resolution in ServiceNowFollow documented incident management procedures

Bug fixes and enhancements to LCH products Design solutions for longer term fixes for application bugs and minor functionality enhancement requestsImplement application fixesUpdate Bitbucket with source code changes where necessaryUpdate relevant WIKI/ documentation with changesCo-ordinate the Release process for new releasesWork to the ITIL standard following LCH policies

Building and supporting environments
Configuring monitoring and logging software (Datadog preferably) on all resources of the application service
Maintain working relationship with business teams and business management

Out of hours support / On-call support Be available for overnight support of production services to ensure successful completion of processingRespond to overnight calls and deal with issuesSupport weekend releases and maintenance workParticipate in Production out of hours activities such as Disaster Recovery exercises

Consultancy Provide consultancy during bug fixes, design and implementationAct as subject matter experts for the application and the relevant business domain

Assist in project related work Carry out requirements as defined by project team

Quality check potential changes Review development release packages prior to production deploymentProvide benefit of experience in the business area and application

PERSON SPECIFICATION

Education:

Degree educated, preferably in a technical discipline

Required skills and experience

Strong UNIX/Linux System Administration skills ( RHCSA certification preferred)
Good SQL Coding skills (Oracle SQL)
Scripting skills (Shell scripting, Python)
Exposure to DevOps and related Technologies : CI/CD, Jenkins , Ansible
Exposure to AWS Cloud Technologies ( EC2, EBS, RDS, VPC)
Experience in Configuring and monitoring using DataDog
Exposure to the Murex (Preferred)
Exposure to XML / Oracle Database /SQL
Experience with IBM MQ (Preferred)
Knowledge of Network Diagnostics & Web Servers
Hands-on in version control repository (Ideally bitbucket)
Control M experience (Preferred)
Understanding of product development lifecycle and methodologies

Person Specification

Good communication skills
Willing to adopt Hybrid working mode and work in Bangalore Office
Experience in Financial or an investment banking environment.
Familiarity with financial products and financial terms with ground knowledge of the IRD Asset class.
Excellent analytical skills, Attention to Detail and problem-solving abilities.
Experience of working in an IT support team.
Strong technical background in the core technologies with multiple years of experience.
Ability to communicate clearly and concisely to IT and business teams and to senior management

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.