Role Overview

This is an important role in driving a Quality‑First culture across the SOM function. This role is accountable for conducting quality reviews, ensuring process integrity, enabling compliance, and continuously improving order management workflows. The Quality Specialist partners closely with sales, SOM, Engineering, Finance, and key stake-holders to enhance accuracy, eliminate defects, and improve customer and revenue outcomes.

Key Responsibilities

1. Quality Review & Assurance

Perform quality checks for CAA, billing and entitlement Cases, Compliance Tickets, and all entitlement activities.
Review errors flagged by the Business Rules Engine; investigate and ensure timely resolution.
Verify adherence to SOPs, documentation standards, and quality benchmarks.
Maintain a culture that promotes open communication, continuous learning, and speak‑up behaviors.

2. Process & Continuous Improvement

Identify recurring defects, root causes, and systemic process gaps through structured analysis.
Collaborate with SOM, Engineering teams, and SMEs to eliminate waste, reduce rework, and streamline workflows.
Support the design, testing, and deployment of new business rules, automations, and workflow enhancements.
Maintain updated process documentation, SOPs, and internal control mechanisms.

3. Stake-holder & Governance Management

Publish weekly/monthly quality dashboards, insights, and trend reports.
Represent the Quality function in calibration sessions, cross-team reviews, audits, and compliance checkpoints.
Influence stake-holders without authority and drive alignment on quality priorities and improvement actions.

4. Quality Metrics Ownership

Ensure delivery against key Quality indicators, including:

Input & Output Error Rates
Rework %
Compliance adherence
SLA / Turnaround-time for quality-related issues

Ensure that quality outcomes directly support revenue enablement, billing accuracy, entitlement integrity, and customer experience.

Technical & Functional Skills

Experience in Sales Order Management, Commercial Operations, Order-to-Cash, or Finance.
Strong understanding of Customer Admin Activities (CAA), Cases, Compliance workflows, and Entitlement processes.
Ability to read, interpret, and validate orders and contracts.
Exposure to QA tools, Python, SQL, dashboards, and rule engines is an advantage.
High attention to detail and structured problem‑solving skills.
Ability to collaborate optimally across teams and influence outcomes without direct authority.

Required Qualifications

Bachelor’s degree in business management, Commerce, Finance, or equivalent experience.
Quality certifications such as Lean Six Sigma Green Belt are a plus.
Strong interpersonal skills both written and verbal.
Ability to prioritize, manage multiple tasks, and work independently.

Preferred Experience

Hands-on experience with SAP, Salesforce, or similar order management/CRM systems.
Good data interpretation and analytical reasoning skills.
Customer‑centric approach with strong stake-holder engagement.
Willingness to work in round the shifts depending on regional support needs.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.