Senior UAT Engineer (Service Now) - will be joining the Workflow Systems & Tools team. The key focus is to define and handle E2E UAT (User Acceptance Testing) strategy, execution, and automation adoption across critical ServiceNow initiatives. Responsible for handling the UAT with complete test scenarios and cases, execution, automation and reporting through strong engagement with business & technology for various large scale transformation projects and systems across Data & Analytics division of LSEG. You would be working closely with project team, business, and technology to understand and complete as per the agreed scope, timelines, business outcome and success criteria.

Responsibilities & Accountabilities:

Clear understanding of software development process and testing methodologies.
Support delivery and validation of ServiceNow requirements and other modules (e.g., ITSM, ITOM, IRM/GRC, ESM), ensuring alignment with project timelines and quality standards.
Establish and implement automation strategy using SNOW ATF and external tools (e.g., Selenium, Automate Pro)
Translate business requirements into robust UAT scenarios and test cases and get them reviewed by the business to ensure adequate test coverage.
Create and maintain automated regression suites to improvise impactful coverage
Experience in integration, regression, and end-to-end testing.
Ability to drive UAT independently and influence partners.
Collaborates across groups – Customer Implementation (CIS), Professional Service

(PS), Technology and other services to facilitate discussion and solutions

Establish the test scenarios into cases and load the scripts into the test tool Zephyr for execution.
Expertise in using defect tracking tools to report and Govern defects.
Assist in Formulating and maintaining test data sets to support various testing scenarios.
collaborate with business testers on UAT readiness.
Orient test participants on the UAT execution, problem reporting and conclusion of processes.
Handles central repository of UAT documents, scripts, and materials.
Identify and fully detail all bugs discovered during test execution and communicate details of bugs to developers for remediation.
Document and track defects using bug tracking tools, providing complete information for developers.
Participate in agile ceremonies like daily stand-ups, sprint planning, and retrospective meetings.
Communicate efficiently with team members and participants regarding testing development and results.
Continuously update and improve testing documentation and knowledge base.
Provide input and suggestions for product refinement based on testing observations.

Tools and capabilities:

Practical knowledge of Service NOW – Required
Hands on experience in ServiceNow ATF and automation tools (Automate Pro/Selenium) - Required
Good understanding of process and procedure within CIS and PS space – Required
ServiceNow Certified System Administrator (CSA) or similar certification – Nice to Have
Customer relationship management (CRM) – Added Advantage
Salesforce – Advantage
Oracle Fusion – Advantage
Reporting capability in Jira – Advantage

Desired Skills:

6–10 years of experience in UAT / QA with strong ServiceNow exposure with hands on experience across modules like ITSM, IRM, GRC, CSM, etc
Hands on experience in ServiceNow ATF and automation tools (Automate Pro/Selenium)
- 3-5 Years’ experience in banking functional testing
- Co ordinate test case creation, test execution and test resources
- Skilled at testing process and methodologies.
- Strong analytical, good interpersonal skills and the ability to work independently with minimal direction and perform well as part of a team.
- Familiarity with testing Business Rules to create positive and negative test cases.
- Experience of using and handling, reporting test progress tools like JIRA, TestRail, and Zephyr.
- Guide in defect creation and defect management
- Experience partnering with multiple resources on projects.
- Experience with Salesforce and databases is an added advantage.
ISTQB certification is a plus

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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