Job Description: Sales Order Management

We are looking for a dynamic and inclusive Team Leader/Manager to join our team in Gdynia/Bangalore. As a Team Manager/Leader, you will lead a team of approximately 10–14 staff, taking charge of order preparation, order management, and billing for a designated group of segment customers within RMA EMEA Sale Order Management team. This role requires flexible timings to better support our teams and stakeholders.

What the Role Involves:

Operational management, drive efficiency by removing waste and non-value add tasks, create capacity – Use FMEA, Value Stream, Deep Dives etc.
Connect with compliance team for reduction of system issues raised as CTT
Ensures data quality, completeness, timeliness and service metrics are met as well as monitoring scorecards and WIP dashboards, meeting the targets
Handles team management activities, monitor performance, timely feedback, mentoring & coaching
Ensures all customer concerns/issues are handled appropriately
Continue people leader engagement, talent review, skill matrix reviews & Training Calendars
Support senior resources to enhance technical skills like SQL, RPA, Python, R, Power Platform etc. ITIL & PMP Certification for applicable talent
Focus on quality of order processing with accuracy, completeness, and timeliness

Risk Management Related Activities:

Uses appropriate methodologies, tools and techniques to identify and evaluate the organisation's risk exposure, mitigating and handling against unacceptable risks.
Monitor and track, document and report Risk Events on a regular basis and relate to team’s strategy to improve risk awareness and knowledge documentation.

Process Improvements / Operational Excellence:

Fostering a continuous improvement mindset to enhance processes, systems, and tools, including partnering with support functions to remove obstacles.
Implementing effective performance and feedback mechanisms, continually tracking and improving performance across the team.
Escalating critical delays to internal groups and any issues to management as appropriate, ensuring that agreed volume, service, and quality targets are met.
Understands overview of end-to-end workflow, including detailed processes, upstream and downstream impacts of current role, and the roles of different teams.
Collaborating with knowledge specialists to ensure that team members have the appropriate training and information to perform to required standards.
Managing customer queries and communication in a professional and service-minded manner, ensuring that resolution is provided even if not directly within the brief.
Ensuring that customer requirements are met by managing team meetings, discharging actions in a timely manner, and following up as appropriate.
Keeping others informed of all matters affecting their customers is crucial.
Working with Senior and Process/Compliance teams to ensure that team members have the appropriate training and information to perform to required standards.
Managing, mentoring, coaching, and providing performance management for team members, effectively resolving order processing and quality-related issues on a timely basis to avoid larger impacts.
Balancing team resources to optimize performance and improve employee engagement.

Why Working with Us is Rewarding:

We believe in fostering an inclusive and diverse workplace where everyone feels valued and respected.
Supporting continuous learning and professional development, offering flexible working hours to help balance personal and professional life.
Comprehensive benefits include health insurance, retirement plans, and paid time off (based on the region).

Required Skills:

Demonstrate a continuous improvement mindset.
Experience in managing through significant business changes.
Ability to lead a team independently with minimal support from managers.
Ability to communicate at all levels and work as a team.
Ability to work independently on multiple activities, showing appropriate prioritization and escalation skills for themselves and the team.
Excellent interpersonal skills with a willingness to share knowledge and expertise.
Perform effectively under time pressure and meet strict deadlines.
Education: University degree and/or professional qualification or relevant work experience preferred.

Desired Skills:

About 3 - 5 years of experience in an operation, customer service and understanding of order management team.
Understanding of Sales and Order management and billing processes.
Solid understanding of relevant markets, customers, and products.

Career Stage:

Senior Associate

Compensation Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between 107,800 zł - 170,400 zł. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan (”bonus plan”). Target Bonus % will be commensurate with role level and posted career stage. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information:

LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.