Take end-to-end Ownership of Application Support for Production issues resolution.
Possess hand-on experience in ServiceNow, including incident management, problem resolution and workflow automation to enhance IT service delivery.
Escalates complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments.
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution.
Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs).
Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.
Escalate incidents/failures to Level 3 Support or Capability in line with the defined escalation process and drive the closure within the SLAs.
Provide regular and high-quality updates to the customer on the progress on the incidents, including SLA breache.
Continuously review operating metrics and data to identify opportunities to improve.

Tech Profile/Essential Skills

Salesforce CPQ Cloud

Salesforce Sales Cloud

DevOps – CI/CD

Salesforce administrator

Agile/Devops

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.