Migration Strategy: Lead end-to-end cloud transformation engagements by evaluating customer environments and aligning technical execution with business outcomes.
Risk Management: Facilitate migration readiness assessments, interpret guardrail results, and recommend actionable remediations (i.e. SQL-based analysis, app remediations, automation deltas, workflow redesign).
Technical Architecture: Understand and communicate the role of APIs, webhooks, and automation components in customer environments — explaining how they translate to Cloud and what requires refactor or replacement.
Trusted Advisor: Act as a trusted advisor to senior leadership and other technical executives, guiding decision-making through data-backed insights.
Delivery Excellence: Govern the migration lifecycle through disciplined execution, measurable outcomes, and coordination with support & engineering teams — from discovery to UAT completion and go-live.
Drive Accountability: Drive team accountability through clearly defined milestones, transparent reporting, proactive risk management and optimal resourcing.
Stakeholder Management: Lead all project communications, plan reviews, and steering committee to guide project direction. Maintain effective communication with stakeholders to advocate for the team and meet customer objectives.
Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations.
Team Leadership: Mentor peers on technical literacy and lead internal enablement efforts, including training workshops and playbook development. Model a consultative, data-driven mindset expected of Atlassian’s delivery leaders.
Industry Insight: Stay ahead of industry trends and integrate insights into customer interactions. Propose innovative solutions to business challenges.