Your future team

In Jira Service Management, we are rethinking service management around the people who need help and the teams who provide it. For helpseekers, that means making it easy to ask for help wherever they are, across the channels and workflows they already use. We want to anticipate needs, take friction out of the way, and resolve issues before people even notice there is a problem. For service agents, we are designing experiences that help them work alongside AI, get to the right context quickly, and find the information they need to solve problems with confidence.

We are looking for a Design Manager to help shape this future across service management and stretch these experiences into the wider Atlassian suite. This role suits someone who is comfortable in fast moving spaces, and who also knows how to scale proven experiences as they grow. You will bring strong business sense, real customer empathy, and the ability to connect customer problems to measurable business impact.

You will lead a team that spans India and Australia, partnering closely with Product, Engineering, Research, and Content Design.

What you will do

Set a clear design vision for IT Services within Service Collection, and break it down into pieces your team can ship.
Partner with leadership and partner teams to shape AI features across Rovo and JSM, from helpseeker experiences to the way agents do their work.
Work alongside Designers, Engineers, Product Managers, Content Designers, Researchers, Marketers, and Analysts to ship thoughtful, high quality work.
Recruit, mentor, and grow a diverse design team across geographies, with a high bar for craft.
Build inclusive rituals and strong written communication habits so the team can do their best work, wherever they are.
Lead the way as your team adopts AI in their daily practice. Bring new tools into the workflow, change how the team researches, prototypes, and ships, and coach designers as the practice evolves.
Drive multiple initiatives from idea to launch, with clear ownership of the customer outcomes and business impact they deliver.
Communicate design plans clearly and persuasively to teammates, peers, and senior leadership.