At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team

CS Tech is where engineering meets real customer impact. We build the help solutions eBay customers rely on and the tools our teammates use to support customer service interactions globally. The organization owns teammate tools, help experiences, customer service quality platforms, access management, and issue management for critical site incidents.

As part of CS Tech, you'll have the opportunity to work on strategic engineering initiatives focused on platform modernization, AI-enabled transformation, and operational excellence. We are evolving enterprise-scale customer support platforms into scalable, cloud-native, API-driven, and intelligent systems that improve customer experience, operational efficiency, and agent productivity worldwide.

Role Overview

We are seeking a highly skilled End-to-End (E2E) Quality Engineering (QE) Engineer with strong expertise in Playwright, Selenium, and advanced troubleshooting to ensure the quality, reliability, and performance of complex distributed systems.

This role requires a technically strong engineer who can go beyond test execution — someone who can debug deeply, identify root causes, and collaborate effectively with development teams to prevent production issues.

Key Responsibilities

Design, develop, and maintain robust E2E automation frameworks using Playwright and Selenium.
Build scalable UI and API automation suites integrated into CI/CD pipelines.
Perform deep technical troubleshooting across UI, backend services, APIs, and integrations.
Conduct root cause analysis (RCA) for production and pre-production defects.
Validate complex workflows across distributed systems and third-party integrations.
Collaborate with Engineering, Product, and DevOps teams to ensure high release confidence.
Improve test coverage, stability, and execution speed of automation suites.
Contribute to automation best practices, code reviews, and framework improvements.
Support regression, functional, integration, and performance testing efforts.

What You'll Bring

6+ years of experience in Quality Engineering/Test Automation.
Strong hands-on experience with Playwright.
Proficiency in JavaScript/TypeScript, Java, or similar programming languages.
Experience in UI, API, Integration, and E2E testing.
Strong debugging, troubleshooting, and root cause analysis skills.
Good understanding of REST APIs, CI/CD pipelines, and modern web technologies.
Ability to collaborate across Engineering, Product, and Operations teams.

Preferred Qualifications

Experience with Genesys Cloud, IVR systems, or Contact Center technologies.
Exposure to cloud platforms (AWS/GCP/Azure).
Experience with AI-assisted test automation.
Familiarity with Docker and Kubernetes.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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