At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team

CS Tech is where engineering meets real customer impact. We build the help solutions eBay customers rely on and the tools our teammates use to support customer service interactions globally.

Our organization owns teammate tools, help experiences, customer service platforms, and critical operational systems that support millions of customer interactions every year. We are investing heavily in platform modernization, cloud transformation, AI-enabled experiences, and operational excellence to build the next generation of customer support technology.

About the Role

We are seeking a Senior Engineering Manager to lead a high-performing engineering team responsible for modernizing and scaling critical customer support platforms.

This role combines strong technical leadership, people management, and execution excellence. You will drive the transformation of legacy enterprise systems into modern, cloud-native, API-driven, and AI-enabled platforms while partnering closely with Product, Engineering, Operations, and Business stakeholders globally.

What You'll Do

Lead and grow a team of software engineers and technical leads.
Drive modernization of enterprise platforms using cloud-native architectures and modern development practices.
Partner with Product and Engineering leaders to define strategy, roadmap, and execution plans.
Guide architecture, design, and technical decision-making across multiple systems.
Champion engineering excellence across reliability, scalability, observability, security, and operational performance.
Drive adoption of AI-enabled development practices, automation, and engineering productivity improvements.
Lead Agile and DevOps practices, including CI/CD, automation, and platform modernization initiatives.
Foster an inclusive, high-performing engineering culture focused on innovation, accountability, and continuous improvement.

What You'll Bring

11+ years of software engineering experience, including leadership of engineering teams.
Strong experience building and scaling enterprise applications and distributed systems.
Hands-on technical background in Java, Spring Boot, React, APIs, Microservices, and Cloud technologies.
Proven success leading platform modernization and large-scale transformation initiatives.
Experience working with globally distributed teams and stakeholders.
Strong communication, collaboration, and organizational leadership skills.
Passion for mentoring engineers and building high-performing teams.

Preferred Qualifications

Experience modernizing legacy platforms into cloud-native architectures.
Experience with AI-enabled products, GenAI applications, or intelligent automation.
Knowledge of Kubernetes, Docker, Kafka, CI/CD, and cloud platforms (AWS, GCP, or Azure).
Experience leading large cross-functional programs and multi-year transformation efforts.

What We're Looking For

We're looking for a leader who combines technical depth with strong people leadership, can navigate complex business and technology challenges, and is passionate about building modern platforms that improve customer and teammate experiences at scale.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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