At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team

CS Tech is where engineering meets real customer impact. We build the help solutions eBay customers rely on and the tools our teammates use to support customer service interactions globally.

Our organization is modernizing critical customer support platforms through cloud-native architectures, AI-enabled capabilities, platform standardization, and large-scale enterprise transformation initiatives. We are looking for a seasoned architect to help define the future of these systems.

About the Role

We are seeking a Lead Architect to drive architecture strategy, platform modernization, and enterprise transformation across eBay’s Customer Support Technology ecosystem.

This is a senior individual contributor (IC) role responsible for defining technical vision, architecture standards, and modernization roadmaps for business-critical platforms used globally. You will partner closely with Engineering, Product, Infrastructure, Security, Data, and AI teams to build scalable, cloud-native, API-driven, and AI-enabled solutions.

What You'll Do

Define and drive architecture strategy for customer support platforms and enterprise workflow systems.
Lead modernization of legacy applications into scalable, cloud-native, and AI-enabled architectures.
Design enterprise APIs, microservices, event-driven systems, and integration frameworks.
Establish architecture standards, best practices, and reusable design patterns across engineering teams.
Partner with cross-functional teams to align technology strategy with business objectives.
Drive architecture governance, technical reviews, and long-term platform evolution.
Champion scalability, reliability, security, observability, and operational excellence.
Mentor engineers and technical leaders while influencing architectural direction across multiple organizations.

What You'll Bring

12+ years of software engineering experience with deep expertise in enterprise architecture and distributed systems.
Proven experience modernizing large-scale enterprise applications and customer-facing platforms.
Strong technical expertise in:
- Java / Spring Boot
- React and modern web architectures
- APIs, Microservices, and Distributed Systems
- Event-Driven Architectures
- Cloud-Native Design Patterns
Experience driving large-scale transformation and modernization initiatives.
Strong communication, collaboration, and technical leadership skills.
Ability to influence engineering direction across teams without direct authority.

Preferred Qualifications

Experience modernizing legacy platforms into cloud-native architectures.
Experience with AI-enabled applications, GenAI solutions, intelligent workflows, or conversational platforms.
Knowledge of Kafka, Kubernetes, Docker, CI/CD, GraphQL, and cloud platforms (AWS, GCP, or Azure).
Experience with enterprise integrations, workflow orchestration, and large-scale SaaS ecosystems.
Familiarity with event streaming, real-time processing, and asynchronous architectures.

What We're Looking For

We're looking for a technical leader who can simplify complex problems, define scalable architecture strategies, and drive modernization across a broad enterprise ecosystem. The ideal candidate combines deep technical expertise with strong business understanding and is passionate about building modern, scalable, and maintainable platforms that improve customer and teammate experiences at global scale.

Why Join Us?

You'll play a pivotal role in shaping the future architecture of eBay's customer support platforms. Your work will directly influence platform modernization, AI adoption, enterprise integration strategy, operational efficiency, and the technology roadmap supporting millions of customer interactions worldwide.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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