Job Description:

Job Title: Director, Engineering - CRM Platforms

The Purpose of This Role

As a Director, Engineering - CRM Platforms, you will apply your strong Cloud experience to develop solutions in support of Fidelity’s Engineering teams. This position involves working with an exceptionally passionate team whose job is to build platforms and solutions in support of Fidelity’s cloud journey. The ideal candidate for this position will have to lead and scale our CRM technology platform, with a strong focus on Salesforce ecosystem and Java-based enterprise integrations. This role will be responsible for driving CRM strategy, architecture, and delivery across customer, advisor, and operations domains, while ensuring scalability, security, and regulatory compliance expected in a global financial services organization.

The ideal candidate is a hands-on technology leader who combines deep Salesforce expertise with strong Java/API integration experience, proven people leadership, and the ability to partner closely with business and global technology stakeholders.

As a leader, you would work towards ensuring stability, availability, compliance & maintenance of Associate Digital Experience systems. In conjunction to this, the role also requires to work closely with Product Area Lead and all partners to remove any impediments or blockers in delivery as part of people management. Will develop a team of senior engineering professionals which involves talent reviews, performance, compensation, goal setting, development & talent recruitment practices.

The Value You Deliver

Hired leader would be responsible for delivery of solutions in alignment with the strategic direction of the business and lead a high-performance team demonstrating behaviors aligned with Fidelity Leadership principles.

Set functional Team objectives & KPIs
Own platform roadmaps, architecture, reliability, and lifecycle management.

Leading technology solutions to deliver business value across scrum team(s) by creating intuitive solutions to real world business problems.
Growing our agile development culture through use of excellent engineering skills and a deep knowledge of industry standard methodologies.

Prioritize team initiatives in alignment with Domain, BU & Fidelity Objectives & KPIs
Define and maintain team’s vision, strategy, and mission
Support and enable use of Agile Principles and practices
Lead team-members related talent reviews, performance, compensation, goal setting, development & top talent recruitment practices
Participate in learning & development activities to build & enhance skills & capabilities
Consistently making culture choices that positively impact all of engineering. Engineering excellence is a collective set of choices we make as technologists, whether to increase code coverage or ship a product, investing in developer productivity vs saving $$$.
Drive technical discussions, arbitrate, and recommend optimal path forward in a room of highly opinionated engineers that may or may not agree with you.

The Skills that are Key to this role

Intellectually curious and love learning new skills and capabilities, e.g. new Cloud services
Enjoy giving to the success of your team while solving difficult technical problems
Enjoy finding opportunities to innovate and take thoughtful risks to get things done faster
Define and execute hiring strategy to attract top-tier distributed systems talent in India
Foster a culture of AI innovation, ownership, and technical excellence with emphasis on AI-augmented development practices
Drive career development, performance management, and retention strategies for the organization
Delivering cloud solutions and platforms to Wealth/Brokerage development squads, removing the heavy, undifferentiated lifting that slows squads down when trying to build and deploy their applications to the cloud
Actively coordinate with stakeholders and modernise legacy systems.
Hands-on engineering leadership by unblocking delivery, defining engineering standards, improving SDLC processes, and growing top-tier technical talent.
Promotes new engineering trends and assesses changing demands as opportunities for the organization

Technical / Behavioral

Expertise in providing leadership support by providing technical solutions

Define and own the CRM engineering strategy and roadmap, aligned with Fidelity’s business objectives and enterprise architecture standards
Lead architecture and design of Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, custom Lightning solutions)
Drive Java-based API and microservices integrations between Salesforce and core enterprise systems (customer data platforms, transaction systems, data lakes, middleware)
Ensure solutions are scalable, resilient, secure, and compliant with financial services regulations (data privacy, audit, access controls)

Drive technical decision-making on critical architecture choices, technology selections, and platform investments
Ensure high engineering standards through code reviews, design reviews, and operational excellence practices
Experience with cloud-computing / cloud services platforms (e.g. AWS)
Drive innovation initiatives including AI-powered SDLC automation, next-generation orchestration, and platform modernization

Ensure solutions are scalable, resilient, secure, and compliant with financial services regulations (data privacy, audit, access controls)

Establish frameworks for identifying, prioritizing, and systematically reducing technical debt
Promote experimentation and prototyping culture while maintaining production stability
Stay ahead of industry trends in cloud-native technologies, distributed systems, and AI-assisted development
Proficient social skills with an ability to clearly articulate to both technical and non-technical partners
Incident management and resolution in situations of production outages.
Relevant certifications in public cloud services (e.g., AWS, Salesforce) is highly desirable
Solid experience in people management practices like managing talent reviews, performance, compensation, goal setting, development etc.
Experience in Agile practices like Scrum/Kanban
Getting the team future ready through upskilling
Extensive experience in supporting high-volume data in production. Deep experience with common issues related to scalability, availability, intelligent monitoring, performance, and how to design proactively to avoid them.
Ability to prioritize the work based on strategic nature, importance, and vitality.

The Skills that are Good to Have for this role

Certifications from providers such as AWS or Salesforce
Experience in working on large scale modernisation effort and has a proven track record
Strong time management and planning skills required.
Possess excellent communications and interpersonal skills.
Ability to work as part of and with impactful teams.
Positive team player, ability to effectively communicate with peers, partners, and management.

The Expertise We’re Looking For

Bachelor’s degree in Computer science or any other subject area
Proven track record of building and scaling engineering organizations from 10 to 20+ engineers
Strong people leadership skills with demonstrated success in coaching, mentoring, and growing technical leaders.
16+ years of demonstrable experience in Salesforce and Cloud technology role and talent management

How your Work Impacts the Organization

As a leader, you would work towards ensuring stability, availability, compliance & maintenance of Fidelity databases, Migration of database to Cloud, handling database in cloud on RDS and Provisioned Systems, ensuring data security and compliance, Database Resilience and involved in Change Management, Incident Management & Problem Management. In conjunction to this, the role also requires managing a legacy system migration into modern technology stack. Also work closely with Product Area Lead and all partners to remove any impediments or blockers in delivery as part of people management. Will develop a team of senior database professionals which involves talent reviews, performance, compensation, goal setting, development & talent recruitment practices.

Location: Chennai – DLF (India)

Shift timings: 11:00 am - 8:00pm

Certifications:

Category:

Information Technology