Overview

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

We are hiring a Senior Service Engineering Manager to lead the MSD Tenant Integration & Management (TIM) Engineering team based in Hyderabad, India, supporting global service delivery. This role is responsible for driving engineering excellence across a diverse portfolio of enterprise services, including Microsoft 365 multitenant environments, M365 services administration, Power Platform, and related services. As a people and service leader, you will drive operational excellence, reliability, and security across multiple services, while partnering with global stakeholders to deliver scalable, resilient, and innovative solutions. Champion an AI-first and agentic mindset, driving intelligent automation to enhance service operations and contributing to Microsoft’s evolution toward a Frontier Firm.

In this role, you will lead and grow a team of service engineers, drive technical execution, and ensure operational excellence across complex, business-critical services. You will partner closely with engineering teams across India and the US, including Tenant Integration & Management (TIM), Security, product engineering teams, and leaders across MSD to deliver secure, compliant, and reliable service operations for Microsoft 365 customers.

We are looking for a collaborative engineering leader who demonstrates strong people leadership, sound technical judgment, and operational discipline, with the ability to influence and align across geographically distributed teams. This is an opportunity to lead impactful work at the heart of Microsoft 365, build strong cross-org partnerships, and contribute to advancing secure and reliable service operations and management.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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Responsibilities

You will lead, coach, and grow a high-performing team of service engineers, fostering a culture of accountability, learning, and engineering excellence.
You will own end-to-end service reliability and operational excellence across Microsoft 365 multitenant environments, ensuring high availability, performance, and customer impact mitigation.
You will drive execution of engineering and automation initiatives across M365 services, Power Platform, Azure and related enterprise services, enabling scalable and standardized operations.
You will champion an AI-first and agentic mindset, leveraging AI and intelligent automation to reduce operational toil, improve efficiency, and accelerate incident detection and resolution.
You will design and evolve multi-tenant service operations, driving simplification, standardization, and telemetry-driven insights across complex, distributed environments.
You will partner with global stakeholders across TIM, Security, and product engineering teams to deliver secure, compliant, and resilient service solutions.
You will ensure strong security, compliance, and risk management practices, embedding these into engineering and operational workflows while continuously improving service quality.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
- OR equivalent experience.
15+ years of service engineering experience, including 5+ years managing engineering teams.
Deep experience with cloud platforms (e.g., Azure) and distributed systems, including large-scale service operations and cloud infrastructure management.
Proven track record of building and leading high-performing engineering teams, with strong people management and coaching skills.
Demonstrated ability to set technical direction across multiple workstreams and partner effectively across engineering organizations to deliver outcomes.
Experience driving AI-powered and agentic operations, leveraging intelligent automation to improve efficiency, reduce toil, and enhance service outcomes.
Demonstrated experience in driving operational excellence through incident and problem management for mission-critical services, with hands-on experience in service engineering tools, observability platforms, and telemetry-driven operations.
Hands-on leadership experience in automation and modern service operations, with familiarity in scripting, tooling, or platforms that enable scalable and efficient operations.

Preferred Qualifications:

Experience working with Microsoft 365 services, including administration, multitenant environments, and enterprise-scale cloud service operations.
Exposure to Power Platform, automation frameworks, or low-code/no-code platforms, enabling scalable service solutions.
Experience partnering with security and compliance teams to implement controls in enterprise cloud environments.
Demonstrated ability to work in highly complex, matrixed organizations, influencing across teams and geographies to deliver outcomes.
Strong passion for continuous improvement, innovation, and modernizing service operations through automation and emerging technologies.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.