Description

About the Role

We're looking for a Data Analytics, Senior Analyst to join our Renewals Data & Insights team. This is a high-impact role for a self-driven professional who can operate independently, and contribute across full lifecycle of analytics solutions from requirements to delivery. You'll be a trusted partner to business teams, driving adoption, capturing feedback, and keeping things running smoothly without needing close oversight.

Responsibilities

* Dashboard Development: Design, develop, and maintain production-grade Tableau dashboards and visualizations; translate business requirements into scalable, performant, and user-friendly solutions; optimize data sources, extracts, and live connections for reliability and speed

* Data Architecture: Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance

* Adoption: Proactively engage stakeholders to drive dashboard adoption and self-service analytics across the organization

* Operational Support: Provide responsive support, including assistance with time-sensitive escalations and high-priority requests; monitor dashboard health and proactively resolve issues before they impact stakeholders

* Documentation: Maintain clear, up-to-date documentation for dashboards, data sources, and support processes

What Success Looks Like

* Stakeholders trust and actively use the dashboards you own - adoption and engagement metrics trend up

* Enhancements are delivered within agreed timelines with minimal follow-up needed

* You are the go-to person for Tableau on the team - stakeholders reach out to you directly and proactively

* Issues are identified and resolved before they escalate - you don't wait to be asked

* New users are onboarded smoothly and become self-sufficient quickly

Desired Skills & Experience

* 5+ years of experience in renewals/sales analytics, business intelligence, or a related field

* Strong proficiency in Tableau; ability to write complex calculated fields, LOD expressions, table calculations, and dynamic parameters; experience optimizing workbook performance - load times, extract strategies, and efficient viz design

* Solid SQL skills with hands-on experience with Snowflake or equivalent enterprise data warehouse

* Strong communication and interpersonal skills - able to make data accessible to both technical and non-technical audiences

* Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

* Familiarity with Salesforce CRM, CRM Analytics is a plus

* Experience working in Agile/Scrum environments

Education

* Bachelor’s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus