Description

We’re looking for a Principal UX Designer to shape the future of how marketers engage with customers using Salesforce Marketing Cloud.

This is a high-impact individual contributor role. You will lead complex design problems end-to-end, drive product thinking alongside PM and Engineering, and set the bar for UX quality across the organization.

You won’t just design screens. You’ll define experiences that simplify complexity, unlock customer value, and scale across a global platform.

What You’ll Do

Lead end-to-end product design for complex, high-impact areas within Marketing Cloud
Translate ambiguity into clarity — turning broad problems into intuitive, scalable experiences
Partner deeply with Product and Engineering to shape strategy, not just execution
Design for scale across workflows, systems, and enterprise use cases
Raise the UX bar through strong craft, systems thinking, and attention to detail
Use data and research to inform decisions and continuously improve experiences
Influence without authority — align stakeholders across functions and levels
Contribute to and evolve design systems to ensure consistency and speed

What We’re Looking For

8–12+ years of product design experience in complex, data-rich or enterprise environments
Proven ability to own and deliver end-to-end UX for large product areas
Strong systems thinking — you see how pieces connect, not just individual screens
Excellent interaction design, information architecture, and problem framing skills
Ability to operate in ambiguity and drive clarity across stakeholders
Experience working closely with PM and Engineering in agile environments
Strong communication and storytelling skills — you can explain the why, not just the what
Experience designing for marketers, CRM, or SaaS platforms is a strong plus

What Makes This Role Different

You will work on one of Salesforce’s most strategic platforms
You’ll solve real complexity at scale, not surface-level UI problems
You’ll have autonomy and ownership, with the expectation to lead through influence
Your work will directly impact how global brands connect with millions of customers