Description

At Tableau, we are on a mission to help people see and understand data. We create intuitive and powerful analytics software that enables thousands of leading organizations and millions of people around the world to find insights in their data. The Tableau Online Cloud Engineering team is the team to bring the amazing Tableau products into the cloud to serve ever-growing customers. Our Team is a group of passionate developers building automated, reliable systems to continuously deliver Tableau products and services to the cloud with speed, scale, safety, security and cost efficiency. Tableau Online is a fast growing cloud offering, and we are the key team to enable the growth.

As a Site Reliability Operations Engineer (SRO) you will be part of the larger Cloud Site Reliability organization responsible for ensuring Tableau Online customers receive the availability and performance expected from a world-class online service. You will leverage your expertise in supporting large-scale production environments by both leading incident responders in addressing active incidents and with the Site Reliability Engineering team in driving AI-driven solutions to improve long-term availability.

What you’ll be doing…

Learn Tableau’s production tech stack to improve availability, resiliency and performance via adopting best practices on behalf of feature teams.
Lead incident responders as an Incident Commanders to drive timely mitigation of customer incidents.
Participate in Virtual teams, when needed, to execute on projects and deliverables on behalf of feature teams in availability, observability and resiliency domains.
Utilize solid automation strategies and AI skills to reduce operational toil
Utilize your expertise in common tech such as:
Containerized workloads (Kubernetes, deployment pipelines, immutable infrastructure)
Observability (Splunk, Grafana, distributed Tracing)
Public Cloud (AWS)
Infrastructure-as-Code/Configuration (Terraform, Spinnaker)
Coding (Python, Java is a plus)
AI tools (Claude, Resolve.ai)
and always evolving and learning/developing new tools.
Provide technical leadership at a component or service scope.
Lead projects by making solid technical decisions, coaching team members and working with product managers to ship on-time and with high quality.
Evaluate existing processes & tools and implement changes for better efficiency
Experience and passion for leveraging automation and AI related tools to improve developer productivity, triage/remediate availability failures, and protect our customer’s Availability.

Who you are…

EXPERIENCED:
FIVE (5) or more years industry (non-intern) experience developing and/or supporting globally distributed production environments in a SaaS, e-Commerce or similar environment
You have passion for analyzing and solving complex problems in large-scale distributed systems.
Proven experience Leveraging AI and automation for monitoring and data analysis to ensure high availability (HA) for services and infrastructure.
Site Reliability Engineering (SRE) concepts. You treat operational issues as if they are software problems. You view software as a primary tool to manage, maintain, fix, and extend systems required to support large development environments. You promote operational excellence!
Knowledge of SRE Toolsets such as Terraform, Spinnaker supporting containerized and instance based workloads
You have solid development skills with Java, Python and development tools (IDE, command line, GIT) as well.
You are experienced in developing scalable services using open source or contributions toward open source projects are a plus.
You are experienced in leading projects across development teams, particularly using Agile methodologies.
A True Team Player: You enjoy collaborating, learning from or teaching others so we can all become better developers and Availability Engineers.
Customer Advocate: You understand customer requirements and prioritize for maximum customer / user experience.
Passionate: You are passionate about technology and the work you do, you always want to do your best to delight the customers, help your team and strive to excel.
Problem Solver: You love tackling the most difficult of challenges and know how to troubleshoot and prioritize in order to get to the best solution.