Description

The Technology Operations team within Marketing Cloud is looking for an Aggregator Operations Specialist to support the Messaging Operations team by providing tactical and technical expertise that helps support cross-functional initiatives across Product Engineering, Product Management, and Sourcing organizations. This role calls for a strong, proactive “customers win” mindset, capable of autonomously driving projects. Expertise in an operations focused outputs, who can thrive in a fast paced, collaborative environment, who thrive in working with the best technology teams in the world are encouraged to apply.

Responsibilities

We partner with every messaging channel, to bring rapid growth, partnership, paired with a relentless focus on automation to everything we do.
As part of this, strong previous experience with managing case queues, problem identification, process improvement, and impact measurement are all non-negotiables.
Much of what we do, we do in the spirit of constant improvement, moving the needle each and every day.
This includes developing frameworks and processes with Finance, Product Engineering, Sourcing and Product Management teams to operationalize key initiatives; Multi-Aggregator, Bring Your Own Aggregator.
Operationalize monitoring and observability with deep understanding of Tableau and other internal metric dashboards.
Manage a variety of highly prioritized projects and activities.

MINIMUM QUALIFICATIONS

Bachelor’s degree from top undergrad in Engineering, Business Management or other related field
Upto 2 years of relevant Telco, Consulting or Software industry experience, with proven ability to build relationships with senior business and technology leaders, internally and the universal clients we serve
Upto 2 years of experience implementing operations and cloud environments across both a global platform and top enterprise B2B client verticals.
Upto 2 years of experience in a highly focused Multi-tasking environment across a variety of initiatives is key to this position
Strong financial analysis and modeling skills; highly adept with reporting tools to includes Excel and GSheets
High proficiency in Presentation software, i.e. Google Slides
Strong analytical and problem-solving skills with a high degree of attention to detail;
Ability to be a self-starter, and to identify, structure and drive projects proactively;
Ability to articulate complex, highly technical issues in a simple, succinct way;