Description

The Position Management Ops Senior Analyst is part of the ES Data Operations team and serves as a trusted partner to the business. This role is critical to maintaining data integrity across Salesforce's global workforce and requires someone who is highly detail-oriented, comfortable handling sensitive and confidential data, and experienced in Workday HCM. The ideal candidate brings deep operational expertise and thrives in a fast-paced, global environment.

Responsibilities:

* Serve as SME for the Position Management Ops team; own end-to-end processing of high-volume Workday EIBs

* Review and analyze position management data audits; drive actionable outcomes for Headcount Managers and stakeholders

* Verify and maintain position attributes in Workday; create/edit position restrictions per case request

* Provide functional and technical leadership in support of Workday position management strategies

* Maintain master data values in Workday (Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations) where required

* Own data integrity of all employee change transactions through the peer review/audit process

* Ensure compliance with SOX audit requirements — completing work accurately and on time

* Support standard and ad hoc reports, dashboards, scorecards, and metrics for the team

* Maintain and improve the centralized knowledge base (SOPs); proactively close knowledge gaps

* Identify and lead opportunities to automate repetitive, high-volume tasks using AI tools, Workday automation capabilities, or emerging HR tech solutions

* Resolve Tier 2 queries via the customer service portal with a high-quality employee experience

* Partner with HR Technology and ES Operations teams to pilot and scale AI-driven process improvements

* Collaborate cross-functionally with stakeholders and support teams to resolve issues effectively

* Participate in UAT for system upgrades and new feature rollouts

* Support global initiatives including M&A, G4G, Geo Expansions, and other project rollouts

* Champion a culture of continuous improvement — staying current on AI/automation trends relevant to HR operations and sharing learnings with the broader team

Required skills/experience:

* 3–5 years of experience as a Workday HCM Analyst with hands-on expertise in the position management staffing model (required)

* Experience with Workday integration types, including EIB; familiarity with Workday Adaptive is a plus

* Strong understanding of data integrity and data privacy requirements

* Proven ability to diagnose problems using data and lead resolution efforts

* Demonstrated curiosity and working knowledge of AI tools, automation platforms, or intelligent workflows (plus)

* Excellent verbal and written communication skills — concise, articulate, and confident at all levels

* Results-oriented with strong problem-solving skills and a passion for process improvement and continuous learning

* Ability to manage competing priorities in a high-paced environment with tight deadlines

* Exceptional time management, organizational, and follow-up skills

* Committed to confidentiality and discretion across all job responsibilities

* Collaborative team player with strong customer service orientation

Core Competencies:

* Problem Solving: Uses logical reasoning to identify effective, practical solutions without adding complexity

* Communication: Communicates clearly and confidently; comfortable presenting data at all levels of management

* Priority Setting: Manages multiple projects and tasks effectively in a fast-paced environment

* Customer Focus: Works cross-functionally with a strong focus on the employee experience

* Detail Oriented: Ensures data accuracy and system integrity at all times

* Trust: Handles highly sensitive and confidential data with discretion and integrity