About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer
Lead Site Reliability Engineer (App SRE) is responsible for driving reliability, automation, observability, and performance for mission‑critical applications and platforms.
This role blends software engineering excellence with operational expertise to deliver stable, scalable, and resilient services, while reducing toil and shifting operations left across the application lifecycle.
The Lead SRE acts as a technical authority and mentor, partnering with application, platform, and DevOps teams to embed reliability into design, delivery, and operations.

In this role, you will:

Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

Partner with application, platform, and business stakeholders to define, implement, and govern SLIs, SLOs, and error budgets, balancing reliability with delivery velocity.
Lead the design and continuous improvement of observability, telemetry, monitoring, and alerting, ensuring actionable insights and reduced alert fatigue.
Identify, prioritize, and implement automation and self‑healing solutions to eliminate operational toil and improve service resilience.
Own and lead production readiness and go‑live activities, including NFR validation, Permit to Operate (PTO), and operational risk assessments.
Provide engineering‑led application production support, acting as an escalation point for complex application and platform issues.
Lead and troubleshoot major incident response (P1/P2/P3), drive in‑depth root cause analysis (RCA), and ensure preventative actions are implemented to achieve long‑term stability.
Influence and guide teams to shift reliability left by embedding SRE practices into design, CI/CD pipelines, and release processes.
Mentor junior engineers and contribute to SRE standards, best practices, and operating models.
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Additional Required Qualifications:

5+ years of hands‑on experience in production application support engineering, with a strong focus on reliability, availability, and operational excellence.
3+ years of experience leading and operating production systems in a Site Reliability Engineering, DevOps, or Reliability Engineering role.
3+ years of experience working with enterprise schedulers and databases, such as Autosys, Oracle, and MS SQL Server.
3+ years of experience supporting applications on Kubernetes / OpenShift platforms.
Strong understanding of observability concepts (metrics, logs, traces, APM) using tools such as AppDynamics, ThousandEyes, Prometheus, Grafana, Splunk, and Aternity.
Solid experience with web‑based applications and application servers.
Proven experience providing technical leadership and hands‑on execution in complex enterprise environments.
Excellent communication and documentation skills, with the ability to influence both technical and non‑technical stakeholders.

Desired Qualifications:

Strong scripting and automation skills using Unix/Linux shell, Python, or Ansible.
Experience with cloud and container platforms, including Red Hat OpenShift (OCP) and modern cloud architecture concepts.
Experience working with COTS platforms in regulated or large‑scale enterprise environments.

Posting End Date:

31 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.